Job ID#: 13779BR
Company: General Atomics
Job Title: Telecom Voice Engineer
Job Category: Information Technology
City: San Diego
Regular/Temp: Regular Employee
Full-Time/Part-Time: Full-Time Hourly
General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
We are in need of a Voice Engineer to join our Telecommunications team in San Diego, CA.
The role of the Voice Engineer is to provide technical design, implementation and validation services for all Voice systems and Voice Network Infrastructure technologies. Direct areas of responsibilities include Voice and related technology areas such as Voice Mail, Voice Recording, and Contact Center. Including VoIP, IP Network, Network Appliance, Video, DID/DOD and Transport technologies.
This role also provides incident support for Operations. An understanding of the role of Operations; troubleshooting practices and proactive and reactive tools is important. This role is part of an enterprise IT solutions and service delivery organization. This position will interface directly with internal (IT) and external (enterprise) customers; architecture, engineering, service management and operations teams. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the Engineer, the department and the firm at larger.
The Voice Engineer will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value. This position will participate in the implementation, ongoing support and project initiatives of all corporate voice related technologies throughout the company.
DUTIES AND RESPONSIBILITIES
Responsible for the enterprise integration, implementation, configuration and support of communications technologies (PBX, VOIP, UC, Teleconferencing, Telepresence, Mobility, Cloud, Fax). This includes researching, testing, prototyping and recommending development and solutions, and corresponding operational support
Lead incident troubleshooting on network related issues and Problem Management coordination by interacting with network engineers as well as other technology support personnel to help remediate issues with Network, VOIP and other products and services. Partners with outside network and other service vendors to resolve problems or issues, as well as access products and service capabilities
Perform high level design for new infrastructure projects and actively search for sustainable opportunities for cost reduction
Conducts research, development, assessment of emerging communications products. Keeps current with industry knowledge
Contributes to development of network framework, defining principles, best practices and standards globally
Monitors and ensures compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training to network engineers, field staff and other as appropriate. Provide direction and mentoring the team to ensure consistency
May conduct research, analysis, design in order to make recommendations that enhance business capabilities or reduce expense. Able to evaluate business requirements and deliver solution designs based on those requirements
Collaborates with colleagues, internal customers and business representatives in application development, enterprise infrastructure, business technology, and other key departments to ensure communications needs are considered and attained
Fosters and maintain good relationships with colleagues and customers (internal and external) to ensure that Business needs are understood and supported
Strong project management and organizational skills a must
Must be able to work independently and take initiative
Understand the need for after hours and weekend support
Excellent written and verbal communication skills are an absolute requirement
Must be well rounded with business office professional skills; verbal, written, collaboration, accountability, ownership, motivation and follow-through
Typically requires an Associate’s degree in information technology or a related field and nine or more years’ experience working with telecommunication equipment and systems. Equivalent professional experience may be substituted in lieu of education.
Must posses a valid California driver’s license with a good driving record verified by the DMV
Highly motivated individual with strong analytical & problem solving skills with a minimum of five years of multiple voice communication solutions (PBX, VOIP, UC, Teleconferencing, Mobility, Telepresence, etc.) and related knowledge of network routing and switching, protocols, topologies and telephony products
Senior level experience with Avaya PBX systems is required; Microsoft Lync/Skype is highly desirable as is experience with call center environments. Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems
Working knowledge desired: Avaya System/Session Manager, SBC’s, Call Recording, Faxing Applications, Microsoft Skype for Business
Design and diagram call flow and related systems settings using MS Visio
Configuration, implementation and troubleshooting of Cisco Telepresence
Must have a demonstrated knowledge of and hands-on experience designing and implementing unified communications solutions in a multi-site, distributed computing environment
Must have prior experience in troubleshooting UC/UCS technologies with strong technical ability and good analytical and problem solving skills to identify risks, assess options and develop contingency plans
Configuration and troubleshooting of QOS settings for voice and video over WAN connections
Requires excellent interpersonal and communication skills with all levels of audience. Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization
Must be familiar with any legal/regulatory requirements impacting the voice environment, such as E911
Experience with vendor management (network products, telecommunication services, cloud technologies and professional services)
Ability to support the transition of legacy digital T-1’s to SIP services
May require on-call and/or overtime to meet business objective Desirable Qualifications/Skills:
Network telephony design/architecture certification is a plus
7+ years’ experience supporting a multi-site large Voice PBX infrastructure and VoIP environment. (Avaya, Avaya Heritage required)
3+ years’ experience in VoIP initiatives and configuring/optimizing all VoIP/IP/UC systems and services
3+ years’ experience in Voice Networking, Installation of circuit cards and troubleshooting network and carrier issues
Technical certifications from Global Knowledge, Avaya or equivalent (Telephone system installation and administration, contact center and voicemail)
Proficient in MS Office (Outlook, Word, Excel, Visio, etc.)
Cross platform experience data infrastructure. Knowledge of Network topology (layer 1&2), QoS, routing, switching and converged integrated systems
Background on Operating Systems, VMware, application databases and server patching
Travel Percentage Required 0% – 25%
Clearance Required? No