Teacher Success Advocate (Remote – West Coast) 159 views

We are hiring a Teacher Success Advocate to join our Teacher Team. Mystery Science is based in San Francisco, but this is remote position so you can work from home. This is a full-time role for two months, with the possibility of becoming a permanent position.

What is Mystery Science?

Mystery Science creates open-and-go lessons that inspire kids to love science. We reach children before they’ve lost their natural curiosity so we can help the next generation develop a scientific understanding of the world. We are reaching hundreds of thousands of children this school year by helping classroom teachers and homeschoolers to teach science. Our plan is to be teaching 5 million kids in America each week by 2020 and we’re well on our way.

Mystery Science was started by two long-time friends, Doug Peltz and Keith Schacht. Doug was a master classroom teacher, a science department head, and the creator of an original science curriculum that made science the most popular subject at his school. Keith Schacht, our CEO, has started and sold three technology companies, was a product manager at Facebook, and a TED speaker.

What’s the job like?

As we continue to get many new teachers signing up, we want to continue to provide exceptional customer service, ensuring that every teacher has a successful experience. We are looking for individuals who are inspired by our mission and want to help support our teachers in every way.

As a Teacher Success Advocate, you’ll be responsible for ensuring that our teachers love our customer service as much as they love our Mysteries. We want our users to feel like we are available, responsive and eager to hear from them. Ideally, we’d like to create a personal connection with every Mystery Science customer.

As a Teacher Success Advocate, you will:

  • Be a supportive, responsive friend for teachers who reach out for help
  • Respond promptly to email and phone inquiries
  • Resolve any customer issues including account or technical problems
  • Regularly share and synthesize what you’re learning about our customers to other people on the Mystery Science team
  • Keep organized records of your communications

You’ll talk daily with your other colleagues at Mystery Science to share what you’re learning and coordinate efforts.

Requirements:

  • Belief in the importance of helping kids stay curious
  • Passion for providing exceptional customer service
  • Strong writing and communication skills
  • Creative problem solving ability with attention to detail
  • Comfort with learning new technology
  • Experience working and thriving in a remote position

What is the Mystery Science team like?

We are a team of people passionate about science and teaching, and we love our respective crafts. We enjoy talking about science news, visiting science museums, tinkering with engineering projects, writing science fiction, kids, going on hikes, and classroom teaching.

We are also passionate about the details. We obsess over customer feedback and are constantly iterating and improving based on what we hear. We release multiple updates to our website every day and implement new features days after conceiving of them. We test every science activity, observe every lesson in classrooms, and talk with teachers constantly to improve upon what we’ve released. We are taking responsibility for the future of learning and bringing the best science education to every child in the world.

What’s the next step?

If you are inspired by our mission and passionate about serving customers, we’d like to hear from you! We only review applications that are submitted here: https://mysteryscience.com/jobs#success

Job Type: Temporary

Salary: $16.00 /hour

Only candidates can apply for this job.
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