IT Logistics Technician – I 194 views

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

IT Logistics Technician I

SpaceX is looking for an experienced IT Logistics Technician with strong knowledge and experience in world class IT service delivery. This position will be responsible for supporting IT services and is responsible for service delivery and customer satisfaction. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as Launch and Mission operations and 24×7 manufacturing operations.

This role delivers the complete lifecycle of IT services for the staff at SpaceX, from on boarding and set up, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery and protection. The person in this position must have strong overall IT technical skills, while also having excellent customer services/interaction skills and superior organizational skills.

The ideal candidate will be flexible and flourish in a fast paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

RESPONSIBILITIES:
Understand inventory levels and maintain these levels to support the dynamic nature of the business

Monitor the deployment of Microsoft prepackaged images to systems

Closely monitor ticket queue(s) to provide quality assurance of all logistics tickets in progress

Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees

Utilize Knowledge Base solutions within the system in order to follow exact steps toward resolution

Track all open requests in the ticketing system and document all actions taken

Keep accurate inventory in computer system at all times

Receive packages from vendors and enter information into computer system

Unbox and set up desktop computers, laptops, monitors, and other IT related equipment

Utilize SCCM and WDS to image and prep computers for deployment

Capture and store images for returned assets

Deliver product as requested to the Main, West Main, remotes and remote locations out of state

Ship product domestically

Diagnose, troubleshoot and resolve requests in coordination with Inventory Control

Load eWaste equipment on pallets

Keep area organized and work safely, following all safety guidelines and policies

Communicate effectively with every call and user

Listen actively to determine if escalation to supervisor is the appropriate action

Complete time entries daily/weekly

BASIC QUALIFICATIONS:
1 years of shipping/receiving or inventory experience within a medium to large enterprise information system environment using life cycle management of assets; specifically, procurement, receiving, staging, configuration, distribution, retrieval, and disposal

1 year of logistics experience

PREFERRED SKILLS AND EXPERIENCE:
Exceptional customer service skills and ability to promote a positive interactive exchange

Broad knowledge of logistics planning and distribution of Information Systems assets, desktops, laptops, and peripherals

Motivated self-starter, able to work independently while maintaining patience with the constant interruptions of needy coworkers

Clear, concise, professional and thorough verbal and written communication skills

Experience installing and configuring computers, telephones, and other common technology/devices

Experience planning and coordinating work assignments and workloads for logistics, ensuring adherence to departmental policy and procedures

Experience diagnosing, troubleshooting and resolving information system requests in coordination with Inventory Control

ADDITIONAL REQUIREMENTS:
Willing to work overtime and on weekends as needed

Able to perform tasks requiring frequent bending, stooping and lifting of objects

Able to lift up to 30 lbs.

ITAR REQUIREMENTS:
To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

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