Information Technology Specialist 167 views

About the Agency

There is one vacancy available in one of the following potential duty locations: Rustburg, VA. This vacancy is located in the Technical Support Division.

Duties
As an
Information Technology Specialist
, you will:

  • Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff.
  • Ensure users’ files on workstations and servers are backed up. Recover files as needed.
  • Attend and participate in customer agency meetings at the local level as requested.
  • Assist local agencies and managers with selection recommendations for hardware and software to meet mission needs as directed by supervisor.
  • Provide user support, some limited training, and troubleshooting on a variety of workstation, core software applications, certified hardware, and approved hardware accessory (e.g., peripherals, mobile devices, and external hard drives) issues.

Supervisory Status
No

Promotion Potential
11

Travel Required

  • Not Required

Relocation Authorized

  • No

Who May Apply
This job is open to…
U.S. citizens or U.S. Nationals
; no prior Federal experience is required.
Questions? This job is open to 1 group.

Job Requirements
Job Requirements
Key Requirements

  • Click “Print Preview” to review the entire announcement before applying.
  • Please refer to “Conditions of Employment.”
  • CTS offers alternative/flexible/telework schedules for eligible positions.
  • Must be a U.S. Citizen or U.S. National

Qualifications
You must meet the following requirements by the closing date of this announcement.

Specialized experience:
For the
GS-11
, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the
GS-9
grade level in the Federal service. Specialized experience or General experience for this position includes:

Completing computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns. AND

Experience independently providing various information technology customer services and support such as:

  • Images, manages and deploys customer workstations and peripherals through the entire life cycle.
  • Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
  • Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
  • Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

OR

You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

Specialized experience:
For the
GS-9
, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the
GS-7
grade level in the Federal service. Specialized experience or General experience for this position includes:

Completing the delivery of computer task assignments related to IT support, deployment and customer service requirements and techniques pertinent to providing assistance in IT computer projects. Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include:

  • Images, manages and deploys customer workstations and peripherals through the entire life cycle.
  • Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis.
  • Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
  • Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

OR

You may qualify with a masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:

For the
GS-11
, you must have been at the
GS-09
level for 52 weeks.

For the
GS-09
, you must have been at the
GS-07
level for 52 weeks.

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

The experience may have been gained in either the public, private sector or
volunteer service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Security Clearance
Public Trust – Background Investigation

Additional Information
Additional Information
What To Expect Next
To check the status of your application for this position, please follow these steps:

1. Login to your USAJOBS account, select the “Applications” section and click on the vacancy you would like to view and have already applied for.

2. Under “application status,” click “additional application information” and you will be taken to the CareerConnector website where you can check your application status. The “additional application information” link may not be available if your application status says “Unavailable.” This indicates that your application is not complete.

If the “additional application information” link is not available and the vacancy is still open, you can click on the job announcement and “Update Application” to be taken back to the CareerConnector portion of the application.

We also recommend you opt to receive status change emails through USAJOBS by logging into “Notification Settings.” Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam blocker), you may not receive important communication that could affect your consideration for this position.

BENEFITS

Review our benefits

Other Information
– We may select from this announcement or any other source to fill one or more vacancies.

CONDITIONS OF EMPLOYMENT
:

– A one year probationary period may be required.

– Pass a pre-employment security investigation.

– Must successfully complete a background investigation.

– Complete a
Declaration for Federal Employment
to determine your suitability for Federal employment, at the time requested by the agency.

– If you are a male applicant born after December 31, 1959, certify that you have registered with the
Selective Service System
or are exempt from having to do so.

– Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

– Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the
Form I-9
. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

– Must obtain a valid state driver’s license and maintain a valid license while you occupy the position.

– Must be able to lift up to 50 pounds.

This job originated on
www.usajobs.gov
. For the full announcement and to apply,
visit
www.usajobs.gov/GetJob/ViewDetails/477910200
.
Only resumes submitted according to the instructions on the job announcement listed at
www.usajobs.gov
will be considered.

Only candidates can apply for this job.
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