POSITION: Customer Service Rep – Part Time DIVISION: Customer Service
SALARY: $17.84/Hour POSTED: Ongoing
UNION: This position is included in the American Federation of State, County, and Municipal Employees
(AFSCME) union and will be filled in accordance with the provisions of the Collective Bargaining Agreement.
DUTIES/PRIMARY RESPONSIBILITIES: Performs moderately responsible clerical duties, requiring
independent analysis, exercise of judgment and detailed knowledge of relevant PWSA programs, policies,
procedures and regulations; responds to inquiries from public, PWSA personnel, etc., regarding various PWSA
programs, policies, procedures and regulations; classifies, indexes, files or distributes forms, correspondence,
payments etc.; researches, pulls and routes files as appropriate; receives visitors, mail, and telephone calls;
may give information and directions and distribute equipment; routes to appropriate person or division; follow-
up on requests or complaints; keeps manual and/or automated records accurate through file maintenance,
posting, updating, checking, etc.; operates office machines (e.g. PC, typewriter, copier, calculator);
performs data entry, retrieval and other processes as requested or required; computes figures and/or
mathematical calculations or analyses as requested or required, etc.; proofreads materials and verifies
documents, invoices, etc.; drafts routine letters and memos; may type correspondence, requisitions,
invoices, cards, lists, etc.; and performs activities and functions of related lower-level personnel and such
other related tasks and duties that are assigned or required.
KNOWLEDGE/ABILITIES: Considerable knowledge of general office procedures, including filing and
receptionist duties, business English, spelling, mathematics, looking up information, retrieval of information,
etc. Some knowledge of relevant PWSA programs, policies, procedures, regulations, relevant technical or legal
information, etc. Ability to establish and maintain manual and/or automated records and files; to proofread copy
and compare words and numbers for accuracy; to perform simple to moderately complex oral and written
instructions; operate office machines (e.g., copier, calculator, etc.); ability to type and/or to operate PC; to
communicate effectively both orally and in writing; and to establish and maintain effective working relationship
with supervisors, associates, outside agencies and the general public. Working knowledge of MS Word, Excel,
and Access a plus.
GENERAL REQUIREMENTS: Candidate must be domiciled in City of Pittsburgh at the time of appointment
and remain domiciled in the City of Pittsburgh throughout employment with the PWSA. Verification of City
residency required at time of appointment.
EXPERIENCE REQUIREMENTS: In order to be considered eligible for this position, the application must
clearly show two years of clerical experience OR an equivalent combination of training and experience.
EXAMINATION: Applicants who clearly show two years of clerical experience will be notified of the date, time,
and location of the written examination which will be based on the Knowledge/Abilities listed above.
APPLICATIONS: Available in the Human Resources Department, 1200 Penn Avenue or online at
www.pgh2o.com. Please send the application, resume and cover letter to firstname.lastname@example.org