Customer Care Representative I 298 views

This is a new position within Licensed Brands, historically a wholesale business. We are launching multiple direct-to-consumer web-sites and need to build a team of top notch customer service representatives. We are looking for motivated, career- minded individuals who are passionate about service and eager to take on a start-up challenge.

Key Responsibilities:

  • Process and maintain customer orders received via telephone, fax and mail, and enter into online order entry system
  • Receive, investigate and communicate the appropriate answer on all customer service inquiries
  • Check inventory availability, price, and status of merchandise as needed, and release that information, as required
  • Set up new customer accounts and maintain files, as necessary
  • Work closely with Distribution Center resolve any/all Proof of Delivery requests.
  • Issue Return Authorization Forms and create hand billing, when necessary
  • Process returns to insure proper credit/exchange is handled
  • Perform general administrative duties (i.e., filing, mailing/e-mailing invoices and credit memos to customers, etc.)
  • Support Sales, Marketing, Merchandising, Distribution Center and Credit Department personnel i.e. updating assigned spreadsheets in a timely manner
  • Provide input to Customer Service Manager on procedural items, suggest changes, etc.
  • Other responsibilities as assigned by Customer Service Manager
  • Catalogs mailings/Follow up calls on mailings

Minimum Requirements

Job Requirements

  • High school diploma required, Bachelors preferred
  • Prior experience min 1 year in customer service and/or sales related field
  • Excellent keyboarding skills, strong PC experience in Word/Excel and ability to quickly learn in house order management system
  • Good follow-up and follow-through techniques
  • Ability to handle multiple tasks
  • Excellent verbal and written communication skills
  • Team player with effective interpersonal skills and customer focused attitude
  • Self- motivated individual willing to see all assignments to completion
Only candidates can apply for this job.
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  • Address Hollywood FL
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