Community Moderator (Work from Home) 218 views

OkCupid is seeking a Community Moderator for the Customer Experience and Moderation Response Team!

We’re looking for a talented writer with customer service experience to join us in a work-from-home email support position. You’ll play a critical role in keeping the site free from scammer and harasser accounts, and ensuring user happiness.

In this role, you will:
Use your excellent email communication skills to respond to customer inquiries in an upbeat and timely fashion

Detect and remove fake accounts and harassing users from the site

Review and moderate content including profiles, photos, and messages

Handle a small number of inquiries about sensitive topics that require strong empathy and tact

Troubleshoot problems and provide explanations to our growing user base via email

Work from your home computer 40 hours per week. Schedule is mostly flexible, but we will need a commitment to working one four-hour shift over the weekend

We’re looking for:
Excellent written communication skills

Excellent attention to detail

Extensive experience in a customer service environment

Strong understanding of internet norms and interactions

The ability to understand sometimes complicated scenarios and respond with well-thought-out written solutions

The ability to work reliably and independently from home

  • A well-written cover letter stating why you’re excited to work for OkCupid

Bonus points for:
Prior experience with digital fraud prevention

Prior experience with website moderation

Familiarity with OkCupid

Only candidates can apply for this job.
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