The primary responsibilities of this position will be providing quality care for families requesting information or services in our Care Department. A thorough understanding of the company, our philosophy, and our services is required for this individual to be an effective one-stop service for our clients. We are looking for someone with high energy that can provide excellent customer service in a warm, inviting way and have the ability to empathize and provide hope to those in need. This is a highly visible role in the company and you will be required to be polished, professional and personable over the phone and through email as you are a representative of our company. This is a Temp (6 months) Full-time non-exempt position, and you will be eligible for overtime.
Their responsibilities includes but is not limited to:
Answer calls in a warm manner and forwarding/taking messages for the Care Manager/Liaison
Possess an in-depth understanding of our company’s vision and services to provide the best customer service to our current and prospective clients
Assist the Care Liaison with Client Onboarding by creating profiles, following up on agreements etc.
Update report tracker and Google Calendar
Proactively assist our internal customers (BHW staff) and clients
Assist the Care Manager with Credentialing of all licensed individuals
Communicate effectively in writing, verbally, and via telephone, with all levels of personnel and visitors and input and retrieve computerized data
Audit Service Dashboards
The schedule will be Monday – Friday from 8:30 am to 5:00 pm Qualifications
High School Diploma or GED
Strong organizational and prioritization skills; ability to communicate effectively utilizing both written and verbal skills
Previous experience working in a high-level customer service position
Strong customer service and communication skills
Detail oriented and independent thinker/self starter
Bachelor’s Degree in Business, Communications, Economics, Finance
Bilingual in Spanish or Vietnamese preferred
Previous work experience in office for children diagnosed with developmental disabilities or therapeutic services such as ABA, Speech Therapy, Occupational Therapy, and/or Counseling
CARES: BHW highly values its employees; they are a significant part of our culture. We compensate well and offer attractive benefits, but that’s not the main reason why our culture thrives. We believe it’s because we hire the right people through our CARES hiring philosophy. We’re always looking for talented people who display the following qualities: Creative, Adaptable, Resourceful, Exceptional, and Synergistic.
Collaboration: We pride ourselves on maintaining a fun, open-door working environment where collaboration is the cornerstone of our success.
Cause-driven: BHW and its employees embrace that there is more to a career than a title. What we do actually matters, especially to the clients we’re privileged to serve.
Celebration: We support one another through celebration of our client successes. Our employees are encouraged to stop by the main office to enjoy the staff lounge, take a break, and indulge in posting on or reading our client success board.
Ability to Grow
BHW is proud to have been named to Inc. Magazine 5000 Fastest Growing Private Companies. This tremendous growth has allowed BHW to expand its practice to now serve individuals and families in multiple locations. With this growth, BHW staff at all levels have a great opportunity to further their career by moving directly through BHW’s industry-leading career path.
Health: 1) All employees are eligible for dental, vision, and chiropractic coverage with the company. 2) Full-time employees are eligible for medical coverage
401K Plan: BHW offers a generous 401K package with employer matching for eligible employees
Technology: Tablets are provided to staff as needed
Sick Days: All employees are eligible for sick days in accordance with state law
Supervision: Employees may be eligible to accrue BCBA, BCaBA, MFT, or Psychologist supervision hours under the direct supervision of one of our licensed or certified staff
Paid Trainings: BHW offers paid trainings for employees at all staff levels
Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in courses and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, & Vanguard University
Competitive compensation package: BHW prides itself on offering an industry-leading compensation package for all eligible employees
BHW does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). All employees must complete and pass a background check and show proof of immunization. A valid driver’s license and proof of car insurance with a good driving record is required.